Terms of Service

PixenLabs provides an artificial intelligence content-creation platform that lets individuals and organisations generate, edit, and orchestrate text, images, video, audio, and brand-related assets using third-party AI models. These Terms govern your access to and use of our website at pixenlabs.io, our web application, our public APIs, and all related features, tools, and integrations (together, the "Services").

These Terms incorporate by reference our Privacy Policy and our Cookie Policy. Together they describe how we operate the Services, how we handle your data, and what we expect from you in return.

If you use the Services on behalf of a company, organisation, or other legal entity, you represent that you have authority to bind that entity to these Terms, and "you" refers to that entity.

• "Services" — the PixenLabs website, web application, API, and all features, tools, models, and integrations made available to you.
• "Account" — the registered user profile required to access most of the Services.
• "User", "you", "your" — any individual or legal entity that accesses or uses the Services.
• "Content" — any text, prompts, images, videos, audio, brand data, workflow configurations, or other material that you upload, submit, create, generate, or store through the Services.
• "User Inputs" — the prompts, files, parameters, and instructions you submit to the Services.
• "AI Outputs" — the text, images, videos, audio, and other material generated by AI models in response to your User Inputs.
• "Credits" — the in-platform unit used to meter and pay for AI operations.
• "Subscription" — a recurring paid plan that grants access to specific Services and a monthly Credit allocation.
• "Workflow" — a user-built directed acyclic graph of AI operations that you create on the Services.
• "Third-Party AI Providers" — independent companies whose models we integrate to deliver AI features (e.g. Anthropic, OpenAI, Stability AI, ElevenLabs, xAI).

3.1 Age

You must be at least 18 years old to create an Account or use the Services. By registering you confirm that you meet this minimum age requirement. The Services are not directed at children, and we do not knowingly collect personal data from anyone under 18. If we learn that we have collected such data we will delete it promptly.

3.2 Account Information

You must provide accurate, current, and complete information when you register, and you must keep that information up to date. You are responsible for all activity that occurs under your Account and for keeping your credentials confidential. Notify us immediately at info@pixenlabs.io if you suspect unauthorised access.

3.3 One Account per Person

An individual may not maintain more than one free Account. We may merge or terminate duplicate Accounts created to circumvent free-tier limits.

3.4 Authorised Use Only

You may not let any other person use your Account, and you may not use someone else's Account. Organisations using a shared Account remain responsible for the actions of any individual who accesses it.

The Services allow you to generate, edit, and manage AI-produced content using a combination of first-party tooling (workflows, brand intelligence, asset library, organisation management) and third-party AI models that we integrate on your behalf. Specific features available to you depend on your Subscription tier, your usage, and applicable legal restrictions.

We continually develop and update the Services. We may add, change, or remove features, change supported AI models, alter user interfaces, and adjust performance characteristics. Where a change materially reduces functionality you have already paid for, we will provide reasonable advance notice or a pro-rata refund as described in Section 12.3.

5.1 Subscription Tiers

PixenLabs offers a free tier and several paid Subscription tiers (currently Starter, Pro and Creator). The free tier provides a one-time welcome Credit grant at signup; paid tiers each include a recurring monthly Credit allocation that refreshes at the start of every billing period. Tier details, pricing, and Credit allocations are displayed inside the Services and may be updated from time to time in accordance with Section 5.7.

5.2 Credits

Credits are the unit we use to meter AI operations. Different operations consume different amounts of Credits depending on the underlying AI model, output size, and other parameters, all of which are estimated before you confirm the operation.

• Credits are personal to your Account and may not be transferred, sold, or exchanged with other users.
• Credits have no cash value, cannot be redeemed for money, and do not constitute a deposit, electronic money, or stored-value instrument.
• Credits included in a monthly Subscription may carry over to the following billing period up to the carry-over cap defined for your tier, provided you have consumed at least the minimum usage percentage required by your tier during that period. Credits in excess of the cap, and any unused credits where the minimum usage threshold has not been met, expire at the end of the period.
• We may grant promotional or bonus Credits subject to additional rules (e.g. expiry date or feature restrictions) that we will communicate at the time of the promotion.

5.3 Credit Packs

You may purchase additional Credit packs (e.g. Starter, Standard, Pro, Elite) as one-off top-ups. Purchased Credits do not expire and remain available in your Account until consumed, unless we expressly state otherwise for a specific promotional pack at checkout. Promotional and bonus Credits may have shorter expiry periods that will be clearly stated at the time of the promotion.

5.4 Custom Top-Ups

Where supported, you may purchase a custom amount of Credits subject to a per-transaction minimum and maximum displayed at checkout. Custom top-ups do not expire and remain available in your Account until consumed.

5.5 Auto-Renewal, Cancellation and Downgrade

Subscriptions renew automatically at the end of each billing period (monthly or annual) at the then-current price, until you cancel. You may cancel or downgrade your Subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period; you keep access to the paid features and any unused monthly Credits until that date, after which your Account will switch to the free tier or to the downgraded tier you selected.

5.6 Refunds and EU 14-Day Right of Withdrawal

If you are a consumer resident in the European Union, you have the right to withdraw from a Subscription within fourteen (14) days of its conclusion, without giving any reason, in accordance with Directive 2011/83/EU and the Spanish General Law for the Defence of Consumers and Users (Real Decreto Legislativo 1/2007). To exercise this right, send a clear statement to info@pixenlabs.io before the 14-day period expires. We will refund the amount paid using the same payment method, without undue delay.

By starting an AI generation, downloading an AI Output, or otherwise consuming Credits within the 14-day period, you expressly request that we begin performance immediately and you acknowledge that, once the Subscription has been fully performed (i.e. all Credits for the period have been consumed), you lose the right of withdrawal in accordance with Article 16(m) of Directive 2011/83/EU.

Outside the 14-day withdrawal window, Subscription fees and unused Credits are non-refundable, except (a) where required by applicable law, (b) where we discontinue the Services entirely (Section 12.3), or (c) at our sole discretion in exceptional circumstances.

5.7 Failed Payments and Price Changes

If a payment fails, we may suspend access to paid features until the outstanding amount is paid. We may modify Subscription or Credit-pack prices at any time. Price changes that apply to existing paid Subscriptions take effect at the start of the next billing period and we will give you at least 30 days' advance notice by email. Continuing to use the Services after the change takes effect constitutes acceptance of the new price; if you do not agree, you may cancel before the change applies.

5.8 Taxes

Prices displayed in the Services are in euros (EUR). Where required, value added tax (IVA) or other applicable taxes will be added at checkout based on your billing location. Business customers are responsible for providing valid tax identification (e.g. EU VAT number) where applicable.

5.9 Payment Processor

Payments are processed by Stripe Payments Europe Ltd. PixenLabs does not store full payment card details; we receive only the limited billing information necessary to maintain your Subscription and produce invoices.

6.1 Ownership

You retain all ownership rights you already had in the Content you upload to or create on the Services. Nothing in these Terms transfers ownership of your Content to PixenLabs.

6.2 License to PixenLabs

You grant PixenLabs a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, transmit, transform, and process your Content solely as necessary to (a) operate, maintain, and improve the Services, (b) provide the features you request (including sending Inputs to Third-Party AI Providers and returning Outputs to you), (c) comply with legal obligations, and (d) enforce these Terms. This licence ends when you or we delete the Content from the Services, except for technical copies retained in backups for a limited period and copies we are required to keep by law.

6.3 Uploaded Content

You represent and warrant that you own or have all necessary rights, licences, consents, and permissions to upload your Content to the Services and to authorise us to process it as described in these Terms. You are solely responsible for your Content and for the consequences of submitting it.

6.4 Removal

You may delete your Content from the Services at any time. We may also remove Content that, in our reasonable judgment, breaches these Terms or applicable law, with notice where reasonably practicable.

7.1 Ownership of Outputs

Subject to your compliance with these Terms and to the licences imposed by the underlying AI models, you own the AI Outputs generated for you through the Services, to the extent that ownership is permitted by applicable law. The legal status of AI-generated material varies by jurisdiction; some outputs may not qualify for copyright protection.

7.2 Non-Exclusivity

AI models can produce similar or identical outputs for different users given similar inputs. We do not guarantee that any AI Output is unique to you, and we may generate similar outputs for other users.

7.3 Accuracy Disclaimer

AI Outputs may be inaccurate, incomplete, biased, offensive, or otherwise unsuitable for your intended purpose. They are not a substitute for professional advice (legal, medical, financial, or otherwise). You are responsible for reviewing AI Outputs before relying on, publishing, or distributing them.

7.4 Your Responsibility

You are solely responsible for how you use AI Outputs, including ensuring compliance with copyright, trademark, publicity, data protection, defamation, and other applicable laws, and with the terms of any third party whose data or likeness may appear in the Outputs.

7.5 Improvement of the Services

We do not use your User Inputs or AI Outputs to train our own foundation AI models. We may use aggregated, anonymised usage signals (e.g. how often a feature is used, error rates, response times) to operate and improve the Services. Third-Party AI Providers may have their own data-handling rules described in their own policies and summarised in our Privacy Policy.

The Services integrate AI models and infrastructure provided by independent third parties. When you use a feature that relies on a Third-Party AI Provider, your User Inputs are transmitted to that provider for processing, and its AI Outputs are returned to you through the Services. Current Third-Party AI Providers include, without limitation:

• Anthropic
• OpenAI
• Stability AI
• ElevenLabs
• xAI

Your use of these features is also subject to the terms and acceptable-use policies of the relevant Third-Party AI Provider. We do not control and are not responsible for the outputs, availability, security, or policy changes of Third-Party AI Providers. We may add, remove, or replace providers at any time without notice; where a removal materially reduces functionality you have paid for, Section 12.3 applies.

A current list of sub-processors (including storage, payment, and email providers) is maintained in our Privacy Policy.

9.1 Prohibited Content

You must not use the Services to generate, upload, host, distribute, or otherwise process Content that:

• depicts the sexual abuse or exploitation of minors (CSAM), or sexualises minors in any form;
• is sexual content involving real, identifiable individuals without their explicit consent, or content that sexualises individuals without their consent (non-consensual intimate imagery);
• is a deepfake or other synthetic media intended to impersonate, defame, deceive, harass, or harm a real individual or organisation;
• depicts realistic violence, gore, or self-harm intended to glorify or incite such acts;
• promotes terrorism, violent extremism, human trafficking, or other illegal activity;
• is hateful, harassing, or discriminatory on the basis of race, ethnicity, religion, gender, gender identity, sexual orientation, disability, or any other protected characteristic;
• infringes the intellectual property, privacy, publicity, or other rights of any third party;
• contains malware, viruses, ransomware, exploits, or any other harmful code;
• is false, misleading, or fraudulent in a way that is likely to cause harm (including impersonating individuals, brands, or public figures).

9.2 Prohibited Activities

You must not, and must not attempt to:

• reverse engineer, decompile, disassemble, or otherwise derive the source code of the Services, except to the extent expressly permitted by applicable law;
• use the Services or AI Outputs to train, develop, or improve any competing AI model, foundation model, or content-generation service;
• scrape, crawl, harvest, or otherwise extract data from the Services other than as expressly permitted by our public APIs;
• bypass, disable, or interfere with any rate limit, security mechanism, plan limit, or technical restriction;
• use the Services to send unsolicited communications, conduct affiliate fraud, or generate spam;
• access the Services through automated means or share, sell, or resell access without our written permission;
• mislead any person about the AI-generated nature of Content where the law or platform on which you publish it requires disclosure;
• use the Services in violation of any applicable law, regulation, sanctions list, or order of a competent authority.

9.3 Reporting Abuse

If you encounter Content or behaviour on the Services that violates this Section 9, please report it to info@pixenlabs.io.

10.1 PixenLabs IP

All right, title, and interest in and to the Services — including the website, web application, software, source code, designs, user interfaces, logos, trademarks, trade names, and documentation — are owned by PixenLabs or its licensors and are protected by intellectual property and other laws. Except for the limited rights expressly granted in these Terms, no rights are granted to you in respect of PixenLabs intellectual property.

10.2 Feedback

If you send us suggestions, ideas, or feedback about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use, modify, and incorporate that feedback into the Services without any obligation to you.

10.3 Copyright and Trademark Complaints

If you believe Content available through the Services infringes your copyright or trademark rights, send a notice to info@pixenlabs.io including: (i) a description of the protected work; (ii) the URL or other location of the allegedly infringing Content; (iii) your contact information; (iv) a statement that you have a good-faith belief that the use is not authorised; (v) a statement, under penalty of perjury, that the information in the notice is accurate and that you are the rights holder or are authorised to act on its behalf; and (vi) your physical or electronic signature. We may remove allegedly infringing Content and, where appropriate, terminate the accounts of repeat infringers.

11.1 Monitoring

We use a combination of automated systems and human review to detect violations of these Terms and applicable law. We do not pre-screen all Content and we are not obliged to monitor your use of the Services.

11.2 Suspension and Termination by Us

We may, with or without notice depending on the severity, suspend or terminate your access to all or part of the Services if we reasonably believe that (a) you have materially breached these Terms or any applicable law, (b) your conduct creates legal, security, or reputational risk for us or other users, (c) you have failed to pay outstanding fees, (d) we are required to do so by law or by a competent authority, or (e) we discontinue the Services in whole or in part.

Where the violation is serious (for example, illegal content, threats to safety, or material harm to others) we may suspend or terminate access immediately. For less serious violations we will, where reasonably practicable, give you at least 14 days' notice and a chance to remedy the breach.

11.3 Termination by You

You may stop using the Services at any time. You may delete your Account from your account settings; deletion takes effect as described in our Privacy Policy.

11.4 Effect of Termination

On termination of your Account, your right to access the Services ends. We may permanently delete your Content as set out in the Privacy Policy. Sections 5.6 (refunds), 6.2 (license), 7 (AI Outputs), 10 (IP), 14 (warranties), 15 (liability), 16 (indemnification), and 17 (governing law) survive termination of these Terms.

12.1 Availability

We work to keep the Services available with high reliability, but we do not guarantee uninterrupted or error-free operation. We do not commit to any specific service-level agreement (SLA) unless agreed separately in a written contract for enterprise customers. The Services may be unavailable due to scheduled maintenance, emergency repairs, the failure of third-party services we rely on, or events beyond our reasonable control (force majeure).

12.2 Modifications

We may modify, add to, or remove features of the Services from time to time. We will give reasonable advance notice of changes that materially reduce paid functionality.

12.3 Discontinuation

If we decide to discontinue the Services in their entirety, we will give you at least 30 days' advance notice and provide a pro-rata refund of any prepaid Subscription fees covering the period after the discontinuation date.

Our processing of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. Our use of cookies and similar technologies is described in our Cookie Policy. By using the Services you acknowledge that you have read and understood both documents.

EXCEPT AS EXPRESSLY SET OUT IN THESE TERMS AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES, ALL AI OUTPUTS, AND ALL CONTENT MADE AVAILABLE THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

We do not warrant that AI Outputs will be accurate, reliable, free of bias, or suitable for any particular purpose, or that they will not infringe third-party rights. Nothing in these Terms excludes or limits any statutory rights or remedies you may have as a consumer under the law of your country of residence.

NOTHING IN THESE TERMS LIMITS OR EXCLUDES OUR LIABILITY FOR (A) DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, (B) FRAUD OR FRAUDULENT MISREPRESENTATION, (C) GROSS NEGLIGENCE OR WILFUL MISCONDUCT, OR (D) ANY OTHER LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.

SUBJECT TO THE PARAGRAPH ABOVE, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PIXENLABS' TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES (WHETHER IN CONTRACT, TORT, INCLUDING NEGLIGENCE, OR OTHERWISE) WILL NOT EXCEED THE GREATER OF (I) THE TOTAL AMOUNTS YOU HAVE PAID TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (II) ONE HUNDRED EUROS (€100).

WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, OPPORTUNITY, GOODWILL, OR DATA; OR FOR ANY DAMAGE OR LIABILITY ARISING FROM AI OUTPUTS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless PixenLabs and its directors, employees, agents, and licensors from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to (a) your Content, (b) your User Inputs, (c) your use of the Services or any AI Outputs, (d) your breach of these Terms or any applicable law, or (e) your infringement of any third party's intellectual property, privacy, or other rights. We may, at our option, assume the exclusive defence and control of any matter subject to indemnification by you, in which case you will cooperate with us in asserting any available defences.

17.1 Governing Law

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of Spain, without regard to its conflict-of-law rules. If you are a consumer resident in the European Union, you also benefit from any mandatory provisions of the law of your country of residence that cannot be derogated from by contract.

17.2 Jurisdiction

Any dispute, controversy, or claim arising out of or relating to these Terms or the Services will be submitted to the exclusive jurisdiction of the competent courts of Barcelona, Spain. Consumers may also bring proceedings in the courts of their country of residence, as provided by EU consumer law.

17.3 Informal Resolution

Before filing a claim, you agree to first contact us at info@pixenlabs.io and attempt to resolve the dispute informally. Most disputes can be resolved this way.

17.4 EU Online Dispute Resolution

If you are a consumer in the EU and a dispute remains unresolved, you may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/odr. We are not required to participate in alternative dispute resolution before a consumer arbitration board.

We may modify these Terms from time to time to reflect changes in the Services, our business, applicable law, or industry practice. The "Last updated" date at the top of this page indicates when the current version took effect, and an internal version identifier is recorded on your Account.

For material changes we will give you at least 14 days' advance notice by email and/or through a prominent in-product notice, and we may require you to re-accept the updated Terms before continuing to use the Services. Your continued use of the Services after the effective date of the changes constitutes acceptance of the new Terms. If you do not agree to the changes, you may cancel your Subscription and stop using the Services before they take effect.

Minor, non-material changes (e.g. typo fixes, clarifications) may take effect immediately and will be reflected by updating the "Last updated" date.

• Entire agreement: These Terms, together with the Privacy Policy, the Cookie Policy, and any additional terms applicable to specific features or purchases, constitute the entire agreement between you and PixenLabs and supersede any prior agreements on the same subject.
• Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
• No waiver: Our failure to enforce any right or provision will not be deemed a waiver of that right or provision.
• Assignment: You may not assign or transfer these Terms or any of your rights or obligations without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets, on notice to you.
• Independent contractors: Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and PixenLabs.
• Notices: We may give notices to you by email, through the Services, or by any other reasonable means. You should send legal notices to us at info@pixenlabs.io.
• Force majeure: We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labour disputes, internet outages, or governmental action.
• Language: These Terms are provided in English. If we make them available in another language and there is a conflict, the English version prevails to the extent permitted by law.