Terms & Conditions

• "Service" — the PixenLabs website, web application, API, and all related tools and features.
• "User" / "you" — any individual or organisation that accesses or uses the Service.
• "Content" — any text, images, videos, audio, or other material that you upload, create, or generate using the Service.
• "Credits" — the in-platform currency used to run AI operations, allocated based on your subscription plan.
• "Workflow" — a user-built directed acyclic graph of AI operations executed on the platform.

You must be at least 16 years old to use the Service. By registering you represent that all information you provide is accurate and that you will keep it current. You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately at security@pixenlabs.com if you suspect unauthorised access.

One person may not maintain more than one free account. We reserve the right to merge or terminate duplicate accounts.

PixenLabs offers subscription tiers (Free, Starter, Pro, Creator, Agency) each with a monthly credit allocation. All prices are in EUR and include applicable VAT where required. Subscriptions renew automatically each billing period.

• Credits are non-transferable between accounts.
• Unused included credits carry over up to the plan-specific roll-over limit at the end of each billing period.
• Purchased credit packs have a 365-day expiry from date of purchase.
• Credits are consumed at the time of an AI operation; unused credits from cancelled subscriptions are non-refundable unless required by applicable law.
• We reserve the right to adjust pricing with 30 days notice.

You agree not to use the Service to:

• Generate, upload, or distribute illegal content, including child sexual abuse material (CSAM).
• Create deepfakes or synthetic media intended to deceive, defame, or harm real individuals without their consent.
• Violate any applicable law, regulation, or third-party rights (including intellectual property rights).
• Attempt to reverse-engineer, scrape, or overload the Service.
• Circumvent usage limits, rate limits, or plan restrictions.
• Use the Service to train competing AI models without written permission.
• Impersonate any person or organisation.
• Transmit malware, viruses, or other harmful code.

We monitor usage for policy violations using automated systems. Violations may result in account suspension or termination without refund.

5.1 Your Content

You retain ownership of all Content you upload to the Service. By uploading Content, you grant PixenLabs a limited, worldwide, royalty-free licence to host, process, and transmit that Content solely to provide the Service to you.

5.2 AI-Generated Outputs

Ownership of AI-generated outputs depends on the laws of your jurisdiction. To the extent permitted by law, you own the outputs you generate, subject to the licences of the underlying AI models (Anthropic, OpenAI, Google, fal.ai, ElevenLabs). You are solely responsible for ensuring your use of outputs complies with applicable law and third-party terms.

5.3 PixenLabs IP

All rights in the PixenLabs platform, design, code, logos, and trademarks are owned by PixenLabs. Nothing in these Terms transfers any PixenLabs IP to you.

The Service integrates with third-party AI providers. Your use of AI features is also subject to the terms of those providers. We are not responsible for the outputs, uptime, or policy changes of third-party models. We will endeavour to notify you of material changes to supported models.

Our collection and use of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We aim for 99.5% monthly uptime but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any part of the Service with reasonable notice. For paid plans, if we discontinue the Service entirely, we will provide a pro-rata refund of unused subscription time.

We reserve the right to modify these Terms at any time. Material changes will be communicated by email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT AI-GENERATED OUTPUTS WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE.

Some jurisdictions do not allow the exclusion of certain warranties; in such cases our liability is limited to the minimum extent permitted by law.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PIXENLABS' TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) €100.

WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL.

You agree to indemnify and hold harmless PixenLabs and its officers, directors, employees, and agents from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service, your Content, or your violation of these Terms or applicable law.

These Terms are governed by the laws of the European Union and the jurisdiction where PixenLabs is registered, without regard to conflict-of-law principles. Any disputes shall first be submitted to good-faith negotiation. If unresolved within 30 days, disputes shall be referred to the competent courts of the jurisdiction of PixenLabs' registered office.

If you are a consumer in the EU, you may also use the EU Online Dispute Resolution platform at ec.europa.eu/odr.

You may delete your account at any time from your account settings. We may suspend or terminate your account if you materially breach these Terms, with immediate effect for serious violations (e.g., CSAM, illegal activity) and 14 days' notice for other violations.

Upon termination, your right to access the Service ceases immediately. Sections 5, 9, 10, 11, and 12 survive termination.

• Entire agreement: These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and PixenLabs.
• Severability: If any provision is found unenforceable, the remaining provisions remain in full force.
• Waiver: Failure to enforce any right does not constitute a waiver of that right.
• Assignment: You may not assign these Terms without our written consent. We may assign them in connection with a corporate restructure or acquisition.